Specialists in fast, effective mortgage financing
Privacy Statement
At Wickham Securities Limited we recognise the importance of protecting your privacy. Our policy for dealing with personal information that you might disclose to us is explained below. The types of personal information we collect from you depends on how you correspond with us. Any information we receive about you will be treated as strictly confidential.
What we collect and why we need it
When you make an application for unsecured deposit notes (Notes) issued by Wickham Securities Limited, on the terms and conditions set out in the prospectus issued by Wickham Securities Limited and the Trust Deed for the Notes, we will collect personal information about you in the application form contained in the prospectus. The information obtained from you in the application form is used primarily to evaluate your application for Notes, as well as to issue and manage your investment. If you do not supply all the necessary information, then we may be unable to process the application. We will only collect personal information about you where you have knowingly provided us with the information or you have authorised a third party to provide that information to us. From time to time additional or updated information may be collected from you. The information we collect, use and maintain is necessary for us to adequately provide you the services you require. The information may also potentially be used for the purpose of direct marketing where we believe the articles and information may be of interest to you. If you do not wish to receive such information, please inform us and we will amend your details accordingly. Please allow us two (2) weeks for your request to be actioned.
Disclosure of information collected
We may disclose some or all of the personal information which you have provided in the application form contained in the prospectus to the Trustee for Noteholders (Sandhurst Trustees Limited ABN 16 004 030 737), the Australian financial services licensee for the offer of Notes (Terrace Funds Pty Ltd ACN 111 421 722), the advisor or licensee identified on the application form, professional advisors such as auditors and financial institutions involved in processing transactions and the Note Registry (Link Market Services Limited ACN 083 214 537), but we will not (subject to requirements of law) disclose the information to any other party without either first obtaining your written consent or ensuring the confidentiality of this information. We will not use or disclose personal information collected by us for any purpose other than the following:
- The purpose for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure;
- Where you have consented to such disclosure; or
- Where the National Privacy Principals (NPP’s) authorise use or disclosure where required or authorised under law;
- Disclosure to other entities for the purpose of giving effect to your instructions (such as to the Note Registry);
- Your information may be disclosed to compliance bodies, such as the Australian Securities and Investments Commission;
- We may disclose your information for the purpose of prospective buyers conducting due diligence investigations on our company. In such a case, the disclosure will be made in the strictest confidence and it will be a condition of disclosure that no personal information is disclosed or used by them;
- If the company is sold, your personal information may be transferred to any new owner. As a client, you would be informed of any such transfer;
- To let you know about other investment opportunities; or
- If we are obliged to do so by law, we will pass on your personal information to other parties strictly in accordance with the relevant legal requirements.
Security of your personal information
In general, your personal information is held on the register of Noteholders maintained on your behalf by the Note Registry. This could be recorded on paper only or electronically only or a combination of paper records and electronic records. Regardless of the form of your record, we will at all times seek to ensure that any personal information collected and held is protected from misuse, loss, unauthorised access modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential. Wickham Securities Limited will retain the information you provide for record keeping purposes, however, once your personal information is no longer required, Wickham Securities Limited will either destroy it, or retain it in a way that does not identify that it relates to you.
E-mail correspondence
We will preserve the contents of any e-mail message that you send us if we believe that we have a requirement to do so. E-mails sent to or from Wickham Securities Limited may be monitored for systems administration and legal compliance purposes.
Gaining access to our information on you
We will, on request provide you with access to any information that we have collected about you. To gain access to this information you should contact us on (07) 3832 6712.
What to do if you believe the information we hold about you is inaccurate
It is important to us that the information we hold about you is up to date and accurate. Accordingly, we encourage you to contact us to advise us of any change in your personal circumstances that may affect the information we hold about you. If at any time you believe that any information we hold about you is inaccurate or out of date, please contact us and we will review and correct the relevant information.
Complaints in relation to privacy
If you believe your privacy has been compromised, please contact us immediately. We will respond to all complaints within two (2) business days and aim to have them resolved within ten (10) business days. Where this is not possible, you will be contacted and advised when it is likely your complaint will be resolved. Additionally, you are entitled to contact the Privacy Commissioner if you believe there has been an interference with your privacy. The Office of the Privacy Commissioner can be contacted on 1300 363 992 or
How to contact us
If you wish to discuss any aspect of our policy further, or you wish to make a complaint, please contact us on (07) 3832 6712.